6.4 - Technical Support for Students and Faculty
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As mentioned earlier in this handbook, it's easy to see your options for receiving help with Canvas simply by clicking the Tech Help button at the bottom of the Canvas global navigation menu. This gives custom information depending on whether the user is faculty or student.
Faculty are encouraged to utilize the:
- 24-7 Canvas hotline for faculty: 1-833-345-2890 or live online chat
- Canvas Instructor Guides Links to an external site. – comprehensive step-by-step tutorials on all Canvas features
- MiraCosta Canvas support home for faculty Links to an external site. and MiraCosta Canvas tutorials Links to an external site. – locally created guides on key Canvas features, how MiraCosta faculty are using Canvas, how Canvas works with SURF, and more
- MiraCosta Online Instructional Technologist, Karen Turpin, kturpin@miracosta.edu / 760-795-6787, for questions specific to Canvas's operation at MiraCosta
- MiraCosta Instructional Designer, Nadia Khan, nkhan@miracosta.edu for support with course design and teaching
- Employee HelpDesk: 760-795-6850 for account and password issues
- Canvas Status website if you think Canvas might be down or experiencing errors
Students are encouraged to utilize the:
- 24-7 Canvas hotline for students: 1-877-884-1673 or live online chat
- MiraCosta Student HelpDesk Links to an external site. for questions on Canvas, password management, and other MiraCosta technologies
- Student Support Hub to connect with the Student HelpDesk, library, online counselors, online tutoring, and more
- Canvas Student Guides Links to an external site. – comprehensive step-by-step tutorials on all Canvas features
- MiraCosta Student Online Academic Readiness Links to an external site. 1-hour workshop, offered multiple times each semester in person and online