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Tech Help button

As mentioned earlier in this handbook, it's easy to see your options for receiving help with Canvas simply by clicking the Tech Help button at the bottom of the Canvas global navigation menu. This gives custom information depending on whether the user is faculty or student.

Faculty are encouraged to utilize the:

24-7 Canvas hotline for faculty: 1-833-345-2890 or live online chat
Canvas Instructor Guides – comprehensive step-by-step tutorials on all Canvas features
MiraCosta Canvas support home for faculty (includes recorded workshops) and MiraCosta Canvas tutorials – locally created workshops and guides on key Canvas features, how MiraCosta faculty are using Canvas, how Canvas works with SURF, and more
MiraCosta Online Instructional Technologist, Karen Turpin, kturpin@miracosta.edu / 760-795-6787, for questions specific to Canvas's operation at MiraCosta
MiraCosta Instructional Designer, Nadia Khan, nkhan@miracosta.edu for support with course design and teaching
Employee HelpDesk: 760-795-6850 for account and password issues
Canvas Status website if you think Canvas might be down or experiencing errors

Students are encouraged to utilize the:

24-7 Canvas hotline for students: 1-877-884-1673 or live online chat
MiraCosta Student HelpDesk for questions on Canvas, password management, and other MiraCosta technologies
Student Support Hub to connect with the Student HelpDesk, library, online counselors, online tutoring, and more
Canvas Student Guides – comprehensive step-by-step tutorials on all Canvas features
MiraCosta Student Online Academic Readiness (SOAR) 1-hour workshop, offered multiple times each semester in person and online

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